Terms & Conditions

These Terms and Conditions govern the user’s ('you' or 'your') use of the Website ('the Website') and your relationship with Glamzy LLC, a Minnesota limited liability company, 12651 Zenith Avenue, Ste.108, Burnsville, MN 55337 USA, and operator of the Website ('we', 'our', or 'us'). Please read these Terms and Conditions carefully as they affect your rights and liabilities.

By using the Website, you are acknowledging that you have read, understand, and agree to be bound by the Terms and Conditions, which include our privacy policy. If you do not agree with any of these Terms and Conditions, please do not access or use the Website. Your use of the Website will be considered as an express, unambiguous, and irrevocable agreement to be bound by the Terms and Conditions. If you have any questions regarding these Terms and Conditions, then please contact us at info@radiant-professionalusa.com.

We reserve the right to add, delete, or amend all or any portion of these Terms and Conditions. As such, you should review these Terms and Conditions from time to time for such changes.  All amendments shall become effective immediately upon issuance and unless stated otherwise and shall apply to all Users at that time.

If you use the Website to buy products from us, the Terms and Conditions will apply to your purchase. If you do not accept the Terms and Conditions, you are not permitted to buy products through the Website.

The information given on the Website about our products is not intended to substitute for medical or specialist advice. You may wish to consult a medical professional prior to using our products.

ORDERS
To purchase you must be at least 18 years old, you must provide us with your full, correct name, your contact and payment details, and you must own a valid payment method that works on the Website. If the items ordered are not available, you will be notified by e-mail (or by telephone if an email address has not been provided), and you will be offered the alternative of either waiting for the product to be made available or cancelling your order.

All orders are subject to availability and acceptance. We reserve the right to limit quantities (including after you have submitted your order). Once you press the ‘submit order’ button, you grant us permission to process your order as requested.

All orders represent expression of an offer to purchase from us. We retain the right to reject such offer at any time. Any automated acknowledgment of your order that you may receive from us shall not amount to our acceptance of your offer.

We reserve the right to change prices at any time without notice to you. Prices shown are inclusive of USA Value Added Sales Tax but do not include other taxes which may apply.

A confirmation email will be sent out regarding the dispatching of your order for delivery. This email and the debit your credit, debit card or PayPal account is confirmation and acceptance of your order. Please remember that when we accept your order, there will be a legally binding contract.

Unless otherwise agreed, your order will be delivered within 30 days of confirmation of your order. Should we for any reason not be able to deliver your order within 30 days of confirmation of your order, we reserve the right to cancel your order.

We may be unable or refuse to accept your order because: a) one or more items may be unavailable; b) there are difficulties in processing the payment; c) your chosen payment method has been refused; d) we have identified a pricing or product description error; e) you fail to meet our order eligibility criteria; f) you have failed to comply with our Terms and Conditions; or f) for any other reason determined by us on a case by case basis.

SHIPPING & DELIVERY
Thank you for your patience while shipping is taking longer due to high demand and expanded safety measures in our distribution center. In light of the ongoing COVID-19 pandemic, we are still fulfilling orders and working diligently to minimize shipping delays while putting the safety of our staff first.

We strive to process orders placed before 11am (Monday – Friday) on the day the order is received. Orders placed after 11am will be processed the next business day. Orders are not processed or dispatched on weekends or holidays. Deliveries are made by third-party couriers. By placing an order on the Website, you agree to the conditions of carriage of our delivery partners. Orders in the United States will be delivered by USPS, UPS and Fedex.

You assume the risk of loss once the shipment been delivered to the delivery address specified by you. We accept no liability for an incorrect delivery address or when you fail to collect the shipment from the delivery address specified.

SHIPPING CHARGES

• USPS Standard Delivery (2-5 business days after dispatch): Free Shipping
• USPS Priority Mail Delivery (2-3 Days after dispatch): $15.00
• Fedex Ground (2-4 Days after dispatch): Free Shipping
• UPS Ground (2-4 Days after dispatch): Free Shipping

Important information: Shipping/Courier companies will leave the order at the address provided by you. You must ensure that you are able to take delivery without undue delay and at any time reasonably specified by Shipping/Courier companies.

Where a parcel is returned to us because of incorrect or incomplete address details there will be an additional postage charge to resend your parcel. It is your responsibility to ensure your delivery address is correct and able to accept deliveries, as we do not accept responsibility for incorrect address details or difficult conditions concerning delivery.

We make every effort to always deliver within our estimated times. However, there may be circumstances where delivery is delayed because of events beyond our reasonable control. Please note that due to the high volume of orders during a price discount sale or holiday season, delivery may be delayed.  If this happens, we will try and arrange for your products to be delivered as soon as possible. However, we will not be liable for any losses caused because of such delay.

SECURE TRANSACTIONS
Payments are made by a major credit or debit cards through the PCI-DSS level 1 electronic payment platform "Stripe" or via your PayPal account. We will validate your credit/debit card before accepting your order. We will try to contact you if your card is declined after you have placed your order, but this may not be possible. Payment will be debited and cleared from your account before the dispatch of your order.

We take precautionary measures to ensure the safety of your private information and payment details. But in the absence of negligence on our part, we are not liable for any loss caused by a third party obtaining unauthorized access to data provided by you.

CANCELLATION, RETURN, AND REFUND POLICY
Once an order has been placed, it cannot be cancelled or changed. However, if for any reason you are not satisfied with your purchase, you may return the purchase to us for a refund, replacement, or exchange within 30 days of purchasing your order, provided the product is in its original, unopened, unused, and undamaged condition. If you return a product, then you must also return any exclusive gift you received with purchase or you will be charged the full value of the gift.

It is important that you check your order upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately.

Before attempting to return an order, you will need to contact our customer service team by email at info@radiant-professionalusa.com to request a returns authorization reference number.

To exercise the right to return an order, you must complete the section Return / Exchange enclosed with your original order and place it in the return package with the receipt/invoice. Please make a copy of the receipt/invoice for your records and return your online order to our Distribution Centre at Glamzy LLC, 12651 Zenith, Ste.108, Burnsville MN 55337.

For reasons of security, we recommend you send the return product by using a delivery service that insures you for the value of the goods and provides an acknowledgment of receipt.

Returns will usually be processed within 7 business days of receipt. Requests for exchange will be handled promptly and an exchange product will be shipped standard delivery. Allow 3-5 working days for refunds of the amount paid to appear in your account.

Return shipping costs will NOT be reimbursed unless the return is required due to our error. We will not refund shipping costs to return any product due to reported damage or fault where no damage or fault was found.

Only products purchased on Website may be refunded or exchanged.  Items received outside of our 30 days return period will not be eligible for a refund.

We reserve the right to close your online account in the event of repeated returns.

For any claims, you can contact us by email at info@radiant-professionalusa.com.

CORRECTION OF ERRORS AND LIMITATIONS
We make reasonable effort to present accurate information on the Website.  However, the Website may contain misprints or inaccuracies. You acknowledge that information contained on the Website may be subject to errors, and we will not accept liability for any such inaccuracies and shall be under no obligation to notify any person of any error. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information on the Website at any time (including after you have submitted your order) without prior notice. Please note that such errors, inaccuracies, or omissions may relate to product description, pricing, and availability.

PURCHASES – OTHER ITEMS
Additional Terms and Conditions may be created and apply to the purchase of goods and to specific portions or features of the Website, including contests, promotions, or other similar features, all of which terms are made as part of these Terms and Conditions. You agree to abide by such other Terms and Conditions, including (where applicable) representing that you are of sufficient legal age and legally capable to use and participate in such service or feature. If there is a conflict between these Terms and Conditions and the terms posted for or applicable to a specific portion of the Website or for any service offered on or through the Website, the latter terms shall have applied with respect to your use of that portion of the Website or the specific service.

COMMENTS & REVIEWS
We welcome your comments regarding the Website and our products. Any comments, feedback, notes, messages, photos, ideas, suggestions, or other communications in any form (collectively, “Comments”) sent to us shall be and remain our exclusive property. Your submission of any Comments shall constitute an assignment to us of all rights, title, and interest in all copyrights and other intellectual property rights in the Comments. We are entitled to use, reproduce, disclose, publish, and distribute any Comments for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you do not send us any comments or other material that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, photos, product ideas, computer code, or original artwork.

Any right (of personal or pecuniary nature) that you may already possess or hope or expect to acquire, on all Comments, data of any kind, material of any kind or any other information we receive from you, will be considered as waived by you irrevocably from the moment we received them.

COMMUNICATION FROM US
As a condition of purchase from us we reserve the right to email you product alerts and special offers that we believe may be of interest to you. We respect your right not to receive these communications so each one of these communications will contain a clear link to unsubscribe. We assure you that once you have unsubscribed, we will immediately remove your name from the communication mailing list and will no longer send you these special offers and alerts, unless you choose to re-subscribe at a later date.

YOUR USE OF THE WEBSITE
While using our Website, you may not use any automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Website or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Website or any content, to obtain or attempt to obtain any materials, documents, or information through any means not purposely made available through the Website. We reserve the right to bar individuals thought to be conducting such activity. You may not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, or to any other services offered on or through the Website by hacking or any other illegitimate means. You agree that you will not take any action that imposes an unreasonably large burden on the infrastructure of the Website or our systems or networks, or any systems or networks connected to the Website.

COPYRIGHT/TRADEMARK INFORMATION
This entire Website, copy, images, photos, logos, indicia, text, ideas, content, and unique method of marketing or showcasing products is subject to copyright. Permission to use any material delivered from this global Website and/or server and related graphics is restricted and is not allowed without our written authorization. Our name or any trademark or logo appearing on the Website may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission from us. The information contained in this Website is subject to change without notice. We are not responsible for misprints, technical, or descriptive errors of products herein.

INDEMNIFICATION
Your use of this Website and your placing of an order is considered as your irrevocable consent to indemnify and hold us and our employees, representatives, agents, affiliates, governors, officers, managers, and members (the “Parties”) harmless from any damage, loss, fee, or expense (including without limitation, attorneys’ fees and costs) incurred in connection with any claim, demand or action by you brought against any of the Parties alleging that we have breached any of these Terms and Conditions or in connection with any claim, demand, or action by any third-party brought against any of the Parties alleging that you have breached any of these Terms and Conditions. If you have to indemnify the Parties, we will have the right to control the defense, settlement, and resolution of any Claim at your sole expense.