Returns Policy

RETURNS AND EXCHANGES
If for any reason you are not satisfied with your purchase, you may return it for a refund, replacement, or exchange within 30 days of purchase, provided the product is in its original, unopened, unused, and undamaged condition. If you return a product, you must also return any free gift you received with the purchase, or you will be charged the full value of the gift.

For health and hygiene reasons, cosmetic products that have been opened or used cannot be returned unless they are faulty or were sent to you in error.

CANCELLING OR CHANGING AN ORDER
Once an order has been placed it cannot normally be cancelled or changed. If you need to make a change, contact us immediately at info@radiant-professionalusa.com and we will do our best to help before the order is dispatched.

CHECK YOUR ORDER ON ARRIVAL
Please check your order upon receipt and always before use. If anything is missing, damaged or incorrect, report it to us immediately at info@radiant-professionalusa.com.

HOW TO RETURN AN ORDER
Before sending anything back, email our customer service team at info@radiant-professionalusa.com to request a returns authorization reference number. Returns sent without a reference number may not be processed.

Include the returns authorization reference number and a copy of your receipt or invoice inside the package. Keep a copy of the receipt or invoice for your own records.

RETURN ADDRESS
Glamzy LLC, 12651 Zenith Avenue, Ste. 108, Burnsville, MN 55337, USA

For your own security, we recommend using a delivery service that insures you for the value of the goods and provides proof of delivery. We are not responsible for returns lost in transit.

REFUNDS
Returns are usually processed within 7 business days of receipt. Exchanges are handled promptly and the replacement is shipped by standard delivery. Once a refund is issued, allow 3-5 business days for the amount to appear in your account. Refunds are made to the original payment method.

RETURN SHIPPING COSTS
Return shipping costs are not reimbursed unless the return is required because of our error, for example a faulty or incorrect item. We do not refund shipping costs where a product was reported as damaged or faulty and no damage or fault was found.

EXCLUSIONS
Only products purchased on us.radiant-professional.com may be refunded or exchanged. Items received outside the 30 day return period are not eligible for a refund. We reserve the right to close an online account in the event of repeated returns.

QUESTIONS
For any claim or question about a return, contact us at info@radiant-professionalusa.com.

Last updated: 12 September 2026.