FAQs

You can buy Radiant Professional products online at us.radiant-professional.com. Choose your product, add it to your bag, and check out. You do not need an account to order.

We accept credit and debit cards (Visa, Mastercard, American Express and Discover), as well as Apple Pay and Google Pay. All payments are processed securely by Stripe.

Free standard shipping on all orders, with no minimum order value.

Orders are delivered by USPS and arrive within 3-5 business days after dispatch. Orders placed before 11am Monday to Friday are processed the same day.

Once your order is dispatched you will receive an email with a USPS tracking number. You can also sign in to your account to see your order status and history, or email us at info@radiant-professionalusa.com with your order number.

Once an order has been placed it cannot normally be changed or cancelled. If you need to make a change, email us immediately at info@radiant-professionalusa.com with your order number and we will do our best to help before the order is dispatched.

If you are not satisfied with your purchase, you can return it within 30 days of purchase for a refund, replacement or exchange, provided the product is unopened, unused and in its original packaging.

For health and hygiene reasons, cosmetic products that have been opened or used cannot be returned unless they are faulty or were sent in error.

Email us at info@radiant-professionalusa.com to request a returns authorization number before sending anything back. Return shipping costs are not reimbursed unless the return is due to our error. Refunds are issued to the original payment method.

Full details are in our Returns Policy.

At present we ship within the United States only.

Although we try to show our shades as accurately as possible, the colors you see depend on your screen.

Yes. Radiant Professional has never tested and does not test its products on animals.

Radiant Professional is a European brand and follows EU cosmetics regulations, under which animal testing of cosmetic products is banned.

Tests carried out to confirm that products are non-irritant, known as patch tests, are performed on human volunteers in external laboratories accredited by the authorities. The same applies to the efficacy tests used to support the claims listed on the products.

Our products are gluten free, although we cannot rule out the presence of traces of gluten.

If you have a specific allergy, we recommend checking the ingredient list on the product and speaking to your doctor before use.

If you would like more information about the ingredients in a product, contact us at info@radiant-professionalusa.com.