Returns Policy

Once an order has been placed, it cannot be cancelled or changed. However, if for any reason you are not satisfied with your purchase, you may return the purchase to us for a refund, replacement, or exchange within 30 days of purchasing your order, provided the product is in its original, unopened, unused, and undamaged condition. If you return a product, then you must also return any exclusive gift you received with purchase or you will be charged the full value of the gift.

It is important that you check your order upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately.

Before attempting to return an order, you will need to contact our customer service team by email at info@radiant-professionalusa.com to request a returns authorization reference number.

To exercise the right to return an order, you must complete the section Return / Exchange enclosed with your original order and place it in the return package with the receipt/invoice. Please make a copy of the receipt/invoice for your records and return your online order to our Distribution Centre at Glamzy LLC, 12651 Zenith, Ste.108, Burnsville MN 55337.

For reasons of security, we recommend you send the return product by using a delivery service that insures you for the value of the goods and provides an acknowledgment of receipt.

Returns will usually be processed within 7 business days of receipt. Requests for exchange will be handled promptly and an exchange product will be shipped standard delivery. Allow 3-5 working days for refunds of the amount paid to appear in your account.

Return shipping costs will NOT be reimbursed unless the return is required due to our error. We will not refund shipping costs to return any product due to reported damage or fault where no damage or fault was found.

Only products purchased on Website may be refunded or exchanged.  Items received outside of our 30 days return period will not be eligible for a refund.

We reserve the right to close your online account in the event of repeated returns.

For any claims, you can contact us by email at info@radiant-professionalusa.com.