Official Radiant Professional Online Shop - Free Shipping on all Orders

faq

Commonly asked

  1. How can I buy Radiant Professional products?

    You can buy Radiant Professional products online. The process is easy, you just pick your favorite product and you add it to your bag! The checkout process is fast and safe! Happy shopping!

  2. What are the payment options?

    You can purchase a product online by Paypal, debit or credit card payment.

  3. What are the shipping costs?

    Free Standard shipping on all orders, Expedited shipping $15.

  4. What is the delivery time?

    Standard shipping Free shipping business 3-5 business days.

  5. Where is my order?

    You can access your order status and history by signing in and viewing in your account.  You may also reach us for status updates, at info@radiant-professionalusa.com

  6. How can I change or cancel my order?

    E-mail to info@radiant-professionalusa.com, full refund with 48 hours.

  7. Can I return or exchange an item?

    You can return an item for FREE if you're not completely satisfied. All the products should be unused in original packaging in order to receive a full refund.
    Please note that this guarantee only applies to products purchased on Radiant Professional.
    At present, Radiant Professional only ships within the United States.

    Please note that although we have tried to represent our shades as accurately as possible, the actual colors you see will depend on your monitor.

    FREE RETURNS
    Radiant Professional now offers free returns

    UNDER 30 DAYS
    If you're not happy with an item you purchased, you have up to 30 days (from the shipment date) to return it. All returns are credited in the original payment method.

    E-mail to info@radiant-professionalusa.com, Free exchanges and returns.

  8. Are Radiant Professional products Cruelty Free?

    We would like to confirm our "No animal testing" commitment. Our company never did and still does not test on animals.
    According to the latest European Cosmetics Legislation, which our company follows, animal testing of cosmetic products has been banned. Therefore, cosmetic products must comply with this prohibition.
    The tests done to ensure non-irritant products, the so called "patch tests" are being done in external, accredited by the authorities, laboratories to volunteers (humans).
    The same applies also for the efficacy tests performed to certify all claims listed on the products.

  9. Are Radiant Professional products Gluten Free?

    We would like to inform you that our products are gluten free.

    However, we can not rule out the presence of traces of gluten.

    If you have a specific allergy, we would advise you to check the ingredients of the product and contact your doctor to see if a product is suitable for your skin.

    If you are interested in learning more about the ingredients of our products, please contact us at radiantprofessional@hellenica.gr